Frequently Asked Questions

Codyvent is an event planning marketplace where customers can discover venues, catering, decor, photography, beauty, cars, event planners, gifts, flowers, and celebration products in one place.

Codyvent currently focuses on Pakistan, with Karachi as a major operating city. More cities and areas can be added as verified vendors join the platform.

No. You can browse listings, products, services, prices, and vendor details without an account. An account may be needed when placing orders, submitting bookings, or managing vendor listings.

No. Codyvent supports weddings, birthdays, bridal showers, corporate events, private parties, anniversaries, engagements, and many other celebrations.

Use the Explore All menu, category pages, search, filters, and listing details to compare vendors by type, location, services, packages, photos, and availability.

Yes. You can explore multiple vendor categories or use the event matcher to narrow down suitable options based on your event needs.

Some listings are verified or approved by admins. Always review the listing details, images, packages, and contact information before finalizing.

Open the listing, select your preferred date, time slot, package or service details, then submit the booking form. The vendor or Codyvent team can follow up with confirmation.

Yes. Venue detail pages include availability information where configured by the vendor, including available days, blocked dates, and time slots.

Submitting a form does not always mean final confirmation. Confirmation depends on vendor availability, package details, and any required advance payment.

Date changes depend on vendor policy and availability. Contact the vendor or Codyvent support as early as possible if you need a change.

The vendor or admin may mark a booking as needs changes, pending, rejected, or confirmed depending on the situation and availability.

Yes. You can contact or book multiple vendors such as venue, catering, decor, photography, parlour, and car rental for the same event.

Logged-in users can view their bookings from the My Bookings area, while vendors can manage incoming bookings from the dashboard.

Use the List Your Business page, submit your business details, select your listing type, and complete the required profile information.

Venues, caterers, decorators, photographers, parlours, car rental providers, event planners, bakers, entertainment providers, florists, and related celebration vendors can join.

Yes. Vendors can update listing information, images, packages, availability, FAQs, SEO schema, and booking form settings from the vendor dashboard.

Admins can manage directory categories and listing types when a vendor has selected the wrong type or a business needs correction.

Add clear images, complete packages, accurate contact details, available slots, FAQs, meta tags, and a strong description that explains your services.

Listings may remain pending until admin review, moderation, verification, or missing information is completed.

Yes. Vendors can receive booking inquiries, contact leads, and dashboard insights when customers interact with their listings.

Codyvent can include flowers, chocolates, balloon decor products, gifts, lighting setups, event supplies, and other celebration items.

Open a product, review its price and details, add it to cart, then complete the checkout process with your delivery and contact information.

Images are used to represent the product as accurately as possible, but minor differences may happen due to availability, season, lighting, and customization.

Some products or vendors may support customization. Check the product details or contact support before placing a custom order.

Featured products may be selected based on admin curation, vendor promotion, popularity, seasonality, or availability.

Yes. Product detail pages show pricing, images, descriptions, and related information before you add items to cart.

If a product is unavailable, Codyvent or the vendor may suggest an alternative, update the order, or guide you through the next step.

You can explore decor, catering, photography, parlour, car rental, event planning, entertainment, and other service categories as they are added.

Many service listings include packages, prices, features, photos, and availability. Details depend on what the provider has added.

Yes. Browse category pages and compare providers by price, location, images, descriptions, reviews, and package details.

Use the listing contact options, WhatsApp, booking form, or inquiry paths available on the service or directory page.

Availability depends on each provider. Some vendors may serve multiple cities or travel for events.

Yes. Many event services are custom by nature. Share event date, location, guest count, and requirements for an accurate quote.

Confirm event date, time, deliverables, team size, setup duration, travel charges, advance payment, cancellation terms, and final price.

Payment options depend on the active checkout, vendor setup, and order type. Follow the payment instructions shown during checkout or booking.

Many event vendors require advance payment to reserve dates. The amount and method depend on vendor policy.

Displayed pricing may be starting, package, or estimated pricing. Final cost can vary by date, location, guest count, customization, and vendor terms.

For eligible orders or bookings, you can request order confirmation or payment proof from the vendor or Codyvent support.

Codyvent aims to keep details clear, but you should confirm delivery, travel, setup, taxes, overtime, and customization charges before finalizing.

Some vendors may accept cash, bank transfer, wallet transfer, or other methods. Confirm directly before making payment.

Check your bank or payment provider, then try again. If the issue continues, contact support with order or booking details.

Delivery availability depends on the product, vendor, city, and order timing. Delivery details should be confirmed before checkout.

Delivery time varies by product type, vendor preparation time, location, and order volume.

Some orders may support scheduled delivery. Add accurate event or delivery timing when placing the order.

Many decor, catering, lighting, and event service vendors include setup or provide it as an add-on. Confirm setup scope before booking.

Not always. Delivery, setup, pickup, and travel charges may be separate depending on vendor and location.

Contact support or the vendor immediately. Delays, redelivery charges, or cancellation may apply depending on the situation.

Some vendors can serve outside their normal area for an extra travel or logistics fee.

Cancellation depends on vendor policy, event date, service type, and whether advance payment has been made.

Advance payments are often non-refundable or partially refundable, depending on vendor terms and how close the event date is.

Refund eligibility depends on the product, preparation status, delivery status, and whether the product is custom or perishable.

If a vendor cancels, Codyvent or the vendor may help with alternatives, rescheduling, or refund handling according to the case.

Customized, perishable, or event-specific products are usually not returnable unless there is a confirmed issue.

You can read the Refund Policy page from the footer for more detailed terms.

Contact Codyvent support with your booking or order details, payment proof, and conversation history.

Use the signup page and provide the required details. You can then manage bookings, applications, profile information, and vendor tools where available.

Use the password recovery or change password flow available on the login/account pages.

You may need to log in with the correct account, have an approved business, or wait for admin review.

Depending on platform settings, a vendor account may manage multiple listings or submit multiple applications.

Log in and open the profile page to update account information and preferences.

Admins can manage users, roles, approvals, listings, and other platform settings from the admin panel.

Use the account menu in the website header and select Logout.

Meta title, meta description, focus keyword, and slug help listing pages look better in search engines and social previews.

Yes. Vendors can edit the slug from the dashboard, but changing it can affect existing links and Google rankings.

An OG image is the preview image shown when a page is shared on WhatsApp, Facebook, Twitter, and other platforms.

The listing should be approved, published, indexed by admin settings, and include strong content, images, FAQs, and schema data.

Codyvent can render structured data for business listings using details such as address, rating, price range, opening hours, and availability.

Yes. Vendor listing FAQs can be added from the dashboard to answer common customer questions.

Complete profile details, real photos, clear packages, verified contact information, FAQs, and responsive communication improve trust.

You can contact Codyvent through WhatsApp, email, the contact page, or help center links available across the website.

Share your name, phone number, order or booking reference, vendor name, event date, and a clear description of the issue.

Response time depends on volume and issue type, but urgent booking or delivery issues should be sent through WhatsApp when available.

Support may guide you toward relevant categories or listings, but final selection should be based on your requirements and vendor confirmation.

Send the listing link and details to support so the Codyvent team can review and update it if needed.

Yes. Vendors or customers can suggest new categories if Codyvent does not yet cover a needed service type.

Yes. Vendors can contact support for listing updates, dashboard issues, approvals, visibility, or account help.